FAQ’S & POLICIES

We’ve compiled a list of FAQ’s and Policies we are frequently asked about! Please be sure to consult your contract for the fine details regarding venue policies.

What is the security deposit for?

A $500 security deposit is required two (2) weeks before your event/studio date. This is to cover potential damage by you/your guests, and will be refunded within 30 business days following the event. If any damages have occurred, you will be notified and we will bill you for any repairs over and above the deposit.

What insurance is required to rent the space?

For an event/studio session where alcohol will be served, renters are required to obtain $5 million in party & alcohol liability insurance in their name and with 'The Knox Wedding & Event Venue Inc.' added as an additional insured. The approximate cost is $150. We have partnered with Duuo Insurance to make this process seamless for our clients and provide all details upon booking your date.

 

If you are working with a bartending company, this insurance is required regardless of any insurance they have in place under their business.

Is the venue accessible?

There is one large step up to access the hall from the street and we do have a portable wheelchair ramp that can be provided, if desired. Once inside the building all areas are located on the same floor. There is a small step to access the back rooms from the main hall and we also have a small ramp that can be provided for this step, if desired. Our guest bathrooms are not wheelchair accessible at this time.

What parking is available?

There is ample free street parking near The Knox and throughout the village, all within a short walk of the venue.

Can we bring in outside catering and other vendors?

We encourage our guests to customize their event so it is unique to them! There are many incredibly talented vendors in the Ottawa area. Please feel free to work with any vendor of your choice.

Can you recommend any vendors?

Absolutely! See the 'Recommended Vendors' section of your brochure for more information. 

What happens if we want to reschedule to another date?

Rescheduling to another date would require you to cancel your current contract and commit to a new contract for the new date. 

In the event of a cancellation:

  • If more than six (6) months from the event date, the entire deposit (50% of the total booking fee) will be retained.

  • If less than six (6) months from the event date, the entire deposit will be retained and the balance of the total booking fee is payable.

How late can I play music?

Amplified music can be played indoors between 11AM-10:45PM and must not exceed 65 dBA when heard outside of the building. Amplified music can be played outdoors between 11AM-8PM and must not exceed 65 dBA.

Is there accommodation nearby?

Yes! Check out the 'Recommended Vendors' section which includes a list of local accommodation (many within walking distance of the venue) in the area!

Are dogs permitted in the venue?

You are welcome to have your furry family member join you! They must be on a leash at all times and taken care of by someone in your party. They cannot be tied up anywhere on the property.

Do you have decoration restrictions?

  • No confetti/glitter/rice

  • No wish lanterns

  • Candles must be in a candleholder and enclosed in hurricane-type glass containers that are a minimum 1” taller than the highest level of the flame

Do you provide event coordination?

We are here to answer all of your venue questions as you plan your event, however, we do not provide event coordination services.

We do strongly advise you to hire an event coordinator or planner to help you plan your perfect event. See the 'Recommended Vendor' section for a list of coordinators/planners we highly recommend!

Will Venue staff be present during our event/studio session?

The venue is not staffed but you will have a staff member on-call to contact throughout your rental time with any questions/concerns. Staff may also visit the venue throughout your event to ensure all venue policies are being adhered to by guests.

Do you offer furniture and decor rentals?

We offer in-house linen rentals which can be found on our website but we don’t offer any other rental items. Check out the 'Recommended Vendors' section of the Brochure which includes a list of rental and decor companies in the area!

Do you have a liquor license?

We are not liquor licensed. 

If you would like to serve alcohol at your event/studio session, we require that you (the renter) purchase a Special Occasion Permit (SOP) ($45) in your name through the AGCO. Upon booking, we provide you with all of the information you require to apply. The application process takes approx. 15 minutes to complete.

This is a requirement regardless of what permits/licenses are held by bartending companies you are working with. 

All alcohol must be purchased under the permit. You must also ensure that bartenders are hired to serve alcohol at your event/studio session and that they are Smart Serve certified. The Knox requires that a copy of their Smart Serve certification be provided in advance of the event day.

Can I bring in my own alcohol?

Yes! Under a Special Occasion Permit (SOP), you are able to purchase alcohol under the permit from the LCBO and bring it into the venue to be served to your guests by a Smart Serve Bartender. 

Upon booking, we provide you with all of the information you require to apply. The application process takes approx. 15 minutes to complete.

Are there any restrictions around where and when alcohol can be served/consumed at venue?

Once you have purchased your Special Occasion Permit, alcohol may be served and consumed in the Main Hall & Office/Lounge Area and within the Lawn Area designated on the The Knox Floor Plan, found under 'The Venue' section of the brochure. 

Indoor bar service can operate between the hours of 11AM-11PM. 

Outdoor bar service can operate for a maximum of two consecutive hours between 11AM-8PM. 

Who can use the kitchen?

The kitchen functions as a prep kitchen only. Therefore all cookings & cleaning must be completed off-site. The kitchen can be used to heat and prepare meals for serving and can be utilized by renters or caterers for this purpose.

What tableware/kitchen supplies are provided?

Our kitchen is equipped with a small number of basic tableware and kitchen supplies. We do not provide cutlery, glassware or tableware for events and clients must rent those items from a rental or catering company. Check out the 'Recommended Vendors' section of the Brochure for a list of rental and catering companies we recommend.

Can food trucks/mobile bars operate on the property?

A hand drawn cart or pedal powered vehicle that serves food or beverages can be parked on the lawn or inside the venue. 

No vehicles may drive on the lawn unless it has been pre-approved by us or we have specified that an exception has been made. This can cause damage to our lawn.

Food trucks and mobile kitchens may be parked on the street outside the venue and may be used to prepare food but food must be served to guests inside the Main Hall or on the Lawn. Food cannot be served directly to guests from the truck on the street (due to town by-laws). 

Mobile bars cannot be parked on the street, alcohol service is not permitted on the street/public property. 

Can we use sparklers as part of our exit?

Sparklers are allowed outside but must remain on the property and must be disposed of in a container of sand or water after use.

When can we set-up for our event/studio session?

Setup must be completed within the rental period specified.

When can we clean-up after our event/studio session? 

Clean-up time is included in the rental period specified.